Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict. Often, committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group (e.g., intentions; reasons for holding certain beliefs), and by engaging in collective negotiation.[1] Ultimately, a wide range of methods and procedures for addressing conflict exist, including but not limited to, negotiation, mediation, diplomacy, and creative peacebuilding
Conflict arises from differences, both large and small. It
occurs whenever people disagree over their values, motivations, perceptions,
ideas, or desires. Sometimes these differences appear trivial, but when a
conflict triggers strong feelings, a deep personal need is often at the core of
the problem. These needs can be a need to feel safe and secure, a need to feel
respected and valued, or a need for greater closeness and intimacy.
Conflicts arise from differing needs
Everyone needs to feel understood, nurtured, and supported,
but the ways in which these needs are met vary widely. Differing needs for
feeling comfortable and safe create some of the most severe challenges in our
personal and professional relationships.
Think about the conflicting need for safety and continuity
versus the need to explore and take risks. You frequently see this conflict
between toddlers and their parents. The child’s need is to explore, so the
street or the cliff meets a need. But the parents’ need is to protect the
child’s safety, so limiting exploration becomes a bone of contention between
them.
The needs of both parties play important roles in the
long-term success of most relationships, and each deserves respect and
consideration. In personal relationships, a lack of understanding about
differing needs can result in distance, arguments, and break-ups. In workplace
conflicts, differing needs are often at the heart of bitter disputes, sometimes
resulting in broken deals, fewer profits and lost jobs. When you can recognize
the legitimacy of conflicting needs and become willing to examine them in an
environment of compassionate understanding, it opens pathways to creative
problem solving, team building, and improved relationships.Mason University in
Washington, DC was the first university to offer a PhD program
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